> ## Documentation Index
> Fetch the complete documentation index at: https://docs.verloop.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Create via Excel

> Launch a bulk voice campaign by uploading a customer list.

# Creating a Voice Campaign (Excel)

The Excel upload method is ideal for one-off blasts or daily scheduled lists. Follow this 5-step wizard to launch your campaign.

## Step 1: Details

Navigate to **Outreach > + New Outreach** and configure the basics:

* **Name:** Give your campaign a recognizable name (e.g., "Deepavali Sale - Lead Qual").
* **Channel:** Select **Voice**.
* **Voice Integration:** Choose the specific phone number/line you want these calls to originate from.
* **Trigger:** Select **Via Excel**.

## Step 2: Bot Recipe

Link the campaign to a specific **Voice AI Agent**.

* **Select Recipe:** Choose the flow designed for this campaign (e.g., "Lead Qual Flow v2").
* **Start Recipe Logic:**
  * **Start Immediately:** AI speaks as soon as the call connects.
  * **Wait for User Greeting:** AI waits for the user to say "Hello" (Recommended for smoother UX).
  * **Wait for X seconds:** Adds a fixed delay (1-5s) before speaking.

## Step 3: Audience

Upload your target list.

* **File Format:** Upload your `.xls` or `.csv` file containing phone numbers and any custom variables (like `Name`, `DueAmount`) needed for the Recipe.
* **Skip Duplicates:** Enabled by default to prevent spamming the same number twice in one campaign.

## Step 4: Telephony Settings

Optimize your connection rates with smart dialing rules.

<AccordionGroup>
  <Accordion title="Working Window">
    Control when outbound calls are placed by enabling the **Working window** toggle. When enabled, calls are only placed during the hours you define. Any calls that fall outside this window are treated as DND (Do Not Disturb).

    **Choose a mode:**

    * **Custom** — Manually set a start and end time (HH:MM) to define the exact window during which calls can be made.
    * **Business hours** — Select a pre-configured business hours profile (e.g., *Global Business Hours*) from the dropdown. This is useful if your organization already manages business hour schedules centrally.

    **What happens to calls during DND hours?**

    * **Reschedule after DND** — Calls are paused and automatically queued for the next available slot once the working window opens. This is recommended as it helps reduce voicemail drops.
    * **Discard the call** — Calls that fall outside the working window are permanently dropped.

    <Info>
      Calls are paused during DND hours. Rescheduling helps reduce voicemail drops.
    </Info>
  </Accordion>

  <Accordion title="Ring Duration">
    Set how long to ring before giving up (15s, 20s, 30s). \[cite\_start]Shorter durations reduce voicemail hits.
  </Accordion>

  <Accordion title="Retry Logic">
    * **Max Retries:** Set between 0-10 attempts.
    * **Retry Interval:** Define the wait time between retries (e.g., 2 hours).
    * **Scenarios:** Select which outcomes trigger a retry (e.g., *Busy*, *No Answer*, *Failed*).
  </Accordion>
</AccordionGroup>

## Step 5: Publish

Review your settings and click **Publish**. The system will begin dialing according to your schedule.