Skip to main contentThe final stage of validation is the “Real World” test. This involves dialing a phone number integrated with your Recipe to experience the Voice AI Agent exactly as a customer would.
Prerequisites
- You must have a configured number in Settings > Voice > Phone Numbers.
- The number must be linked to the Recipe you are testing.
- You need a valid provider integration (Twilio, Exotel, etc.).
What to Test
1. Network Latency
WebRTC (Web Call) is often faster than standard telephony. A real call helps you verify if the Turn-Taking speed is acceptable over 4G/5G networks.
2. Background Noise
Call from a noisy environment (street, cafe) to test the agent’s Interruption Sensitivity.
- Adjustment: If the agent gets interrupted too easily by noise, go to your Phone Number settings and increase the Silence Threshold.
3. Dialect Handling on Phone Lines
Phone lines compress audio, which can affect accent recognition.
- Voice AI Agents for Arabic: Ensure the distinction between Khaleeji and Levantine accents holds up over the phone line.
- Hinglish: Verify that rapid code-switching is captured accurately despite the lower audio fidelity of standard telephony.
Analyzing the Call
Since you cannot see live logs during a real phone call:
- Complete the conversation and hang up.
- Navigate to the Conversations tab in your dashboard.
- Open the transcript for the call you just made.
- Review the Post-Call Insights and transcript to identify any drop-offs.
