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Word Management & Pronunciation

Ensure your Voice Agent sounds like a local expert by fine-tuning how it pronounces brand names, industry jargon, or regional slang. Word Management allows you to define phonetic spellings to improve voice accuracy across all your Voice AI Agents. This feature is especially powerful when building Automated Phone Call Agents for Indian Languages and Arabic Voice Agents, where specific names, currencies, or localized terms (like “Lakhs” or “Humein”) require precise phonetic guidance to sound natural.

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Defining Custom Pronunciations

The Pronunciation library acts as a custom dictionary for your Voice Agents. By mapping a written word to its phonetic equivalent, you ensure the agent never trips over complex or non-standard terms.

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Common Use Cases

  • Currency & Units: Ensure Voice AI Agents for Indian Languages correctly pronounce “INR” as “rupees” or “lacs” as “lakhs” instead of literal phonetic spellings.
  • Regional Nuances: Map local terms like “Humein” to “Hamey” to ensure the Voice Agent captures the correct natural inflection.
  • Brand Names: Teach your Arabic Accent AI Agents the exact way to say your company name if it follows a non-standard pronunciation.

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How to Add Pronunciations

Follow these steps to expand your agent’s phonetic vocabulary.
1

Navigate to Word Management

Go to Settings > Voice > Word Management in your dashboard.
2

Add a New Entry

Click the + Add pronunciation button to open the configuration modal.
3

Map Word to Phonetics

In the “Add pronunciation” modal:
  • List of words: Select the specific speech profiles these rules should apply to.
  • Enter word: Type the word as it will appear in your Recipe scripts (e.g., “Karagiri”).
  • Enter phonetic pronunciation: Type how you want the word to sound (e.g., “Kaa-raa-gi-ri”).
  • Case Sensitive: Toggle this if the pronunciation only applies to specific casing (e.g., proper nouns vs. common words).
4

Preview and Save

Click the Play icon to hear how the Voice Agent will pronounce the word. Once satisfied, click Add pronunciation.

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Important Guidelines

Note on Latency: Every custom word added adds latency to the voice response. To maintain high-speed interactions, more than 40 words are not allowed per agent.

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Managing Your Library

You can view and manage your full list of custom pronunciations in the Pronunciation Table.
  • Search: Quickly find specific terms using the Search words bar.
  • Audition: Use the Play action to verify any existing entry.
  • Delete: Use the Trash icon to remove entries and free up space within your 40-word limit.
By mastering Word Management, your Voice Agents will deliver a more polished, human-like experience that respects local linguistic nuances.