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Viewing & Using Data

Once your Voice AI Agents have finished the call and information is processed, the data is available through three primary channels. Insight is typically completed within seconds but may take up to 5 minutes after the call ending.

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1. Dashboard & Transcript View

For manual review, you can see the analysis side-by-side with the call transcript.
  • Navigate to the Conversation Screen.
  • Look for the Post-Call Insights widget.
  • Status: You may see “Analyzing Your Call…” immediately after hang-up. Once done, the values (e.g., Sentiment: Positive) will appear.

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2. Real-Time Webhooks

For CRM integrations (Salesforce, HubSpot, Zoho), use Webhooks to push data instantly. The webhook event analysis_success will contain a payload similar to this: 
{
  "trigger_type": "analysis_success",
  "channel": "voice",
  "room": {
    "analysis": {
      "user_defined": {
        "interest_in_loan": "true",
        "lead_status": "Qualified",
        "call_summary": "Customer is interested in 5 Lakh loan for home renovation."
      }
    }
  }
}

## 3. Reporting & API

All analysis parameters are automatically added as columns in your **Master Report** downloads (headers will look like analysis.interest_in_loan).