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Verloop Recipe Overview

Master the art of building sophisticated Voice AI Agents using Verloop Recipes - a modular framework designed for high-stakes, multi-lingual conversational automation.

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What is a Verloop Recipe?

Verloop Recipes allow you to architect Voice AI Agent interactions using a structured block-and-transition system. These recipes leverage advanced LLM capabilities to power Voice AI Agents for Indian Languages, Voice AI Agents for Arabic, English and 80+ other languages providing human-like fluidity with enterprise-grade control. By breaking down complex call scenarios into manageable logic blocks, you can ensure your Voice AI Agents maintain context, handle nuances in dialects, and deliver predictable outcomes across diverse linguistic landscapes.

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Key Benefits

  • Advanced LLM Integration: Harness the power of state-of-the-art Large Language Models for natural, context-aware reasoning.
  • Hyper-Local Capabilities: Specialized Voice AI Agents for Indian Languages (Hindi, Hinglish, Tamil, Telugu, etc.) and Voice AI Agents for Arabic (Modern Standard and regional dialects) apart from Native Support for English and 80+ other global languages.
  • Predictable AI Blocks: Each block contains specific logic, ensuring the agent never “hallucinates” outside of your defined business rules.
  • Multi-Modal Transitions: Seamlessly move between automated voice responses, API triggers, and complex decision-making.
  • Fine-tuning Capabilities: Improve performance of your workflow with point examples and scenarios.

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Components

  • Global Settings: The foundation of your agent’s identity.
    • Core Personality: Define the tone and persona of your AI Agent.
    • On-Call Behaviour: Define how your AI Agent should behave when encountering scenarios like Voicemail.
    • Global Knowledge Base: The “brain” accessible by the LLM throughout the call.
  • Blocks: The modular unit of the conversation.
    • Conversation Blocks: Powered by AI Blocks to handle fluid dialogue.
    • Action Blocks: For real-time API calls, database updates and call termination.
    • Intent-Based Routing: Understand user intent and trigger transitions.
    • Conditional Logic: Routes calls based on user data, language preference, or sentiment.
  • Functions: Extended capabilities for your Voice AI Agents.
    • CRM Integrations (Salesforce, Zendesk).

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How it Works

Verloop Recipes function as a blueprint for workflow execution. Every block defines a specific objective, such as “Collect Account Number” or “Explain Product Benefits.” Once a transition condition is met (e.g., the user provides their ID), the Recipe moves to the next block. While initial setup involves mapping your business flow, the result is a highly stable Voice AI Agent that performs with extremely high accuracy, even in complex multilingual environments.

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Quickstart

To deploy your first Voice AI Agent:
  1. Navigate to the Verloop Recipe Section.
  2. Select a template optimized for your use-case, such as a “Appointment Booking Agent” or “Lead Qualification Agent”.
  3. Or, you can start with a Blank Template and build from scratch.
  4. Configure your workflow parameters and test the voice experience in the sandbox.
  5. Hit “Publish” to go live across your telephony or web channels.

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Next Steps

Build complex workflows and handle real world scenarios in the next section.