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Global Settings

The Global Settings define the foundational behavior, identity, and boundaries of your Smart AI. These settings apply across the entire conversation, ensuring your Voice AI Agents for Indian Languages and Voice AI Agents for Arabic remain consistent and professional throughout the call.

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Configuration Steps

1

Define AI Agent Persona

The Persona is the core identity of your Voice AI Agent. It dictates the tone, style, and vocabulary used by the Agent.
  • Tone & Style: Specify if the agent should be formal, empathetic, or enthusiastic.
  • Linguistic Nuance: When building AI Agents specialized in regional langiages, define the dialect preference. Ex. If building Voice AI Agents for Arabic, define if the Agent should use Modern Standard Arabic or a specific regional dialect (e.g., Emirati or Egyptian).
  • Cultural Language Context: For Voice AI Agents for Indian Languages or any other code-switched language, you can instruct the agent to use code-switch (e.g., using “Hinglish”) to sound more natural to the caller.
2

Set AI Agent Confines

Confines act as the “guardrails” for your AI Agents. This ensures the Agent stays on topic and does not discuss restricted subjects.
  • Knowledge Boundary: Restrict the agent to only use the information provided in your Recipe.
  • Behavioral Constraints: Prevent the agent from mentioning competitors or making unauthorized financial commitments.
  • Safety: Essential for Voice AI Agents in sensitive sectors like healthcare or finance to ensure compliance and data privacy.
3

Configure Voicemail Behaviour

Determine how your Voice AI Agent should behave when it encounters an answering machine or voicemail system.
  • Disconnect: The agent will automatically hang up if a voicemail is detected, optimizing costs.
  • Leave a Message: If selected, you can provide a specific script. For example: “Hello, this is the Verloop Assistant calling. I’m sorry I missed you, I will try calling back later.”
  • Multi-lingual Support: You can define different messages for your Voice AI Agents for Arabic or Voice AI Agents for Indian Languages to ensure the recorded message matches the recipient’s preferred language.

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Impact on Conversation Flow

Global settings provide the “vibe” and ruleset that individual blocks inherit. While a specific block might handle a specialized task like “Booking a Room,” the AI Agent Persona ensures the way the room is booked feels consistent with the start of the call. By properly configuring these settings, your Voice AI Agents become more than just scripts - they become intelligent, localized representatives of your brand.