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Smart Interruption makes your Voice AI Agent handle overlapping speech the way a good human agent would. It ignores background noise, takes a quick “haan” or “ok” as encouragement to keep going, and stops instantly when the caller genuinely interrupts. Most importantly, once interrupted, the agent remembers that it was cut off — so its next turn answers what the caller asked instead of repeating a message the caller never heard. You can enable Smart Interruption for each Voice Recipe under General Settings → Advanced.

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How It Works

Whenever the caller makes a sound while the agent is speaking, Smart Interruption classifies it as background noise, an acknowledgement, or a genuine interruption — and reacts accordingly.
How the agent decides whether to stop when the caller makes a sound
Acknowledgements are language-aware. The list of “encouraging” words (“haan”, “ok”, “achha”, “yes yes”…) follows the language the call is being conducted in — so the behavior stays natural for Voice AI Agents for Indian Languages, Voice AI Agents for Arabic, English, and every other supported language.

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No More Repeating Itself

After a genuine interruption, the agent continues from the point the caller actually heard. It treats the cut-off part of its reply as never delivered, so it responds to what the caller said instead of re-reading its earlier message. Example:
  • Agent: “Our Premium plan includes 24×7 support, free delivery, and priority—” (caller cuts in)
  • Caller: “How much is it?”
  • Agent: “It’s ₹999 a month.”
The agent knows the caller only heard the first few words, so it simply answers the question — instead of repeating the entire pitch and answering the actual question last.

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Enabling Smart Interruption

1

Open General Settings

Open your Voice Recipe and navigate to General Settings.
2

Go to the Advanced tab

Select the Advanced tab, alongside settings like Voicemail Management and Background Sound.
3

Toggle Smart Interruption on

Enable the Smart Interruption toggle. The agent will now distinguish real interruptions from acknowledgements and noise, pausing briefly when the caller speaks and resuming from where it left off unless it’s a genuine interruption.
4

Optional: Enable Caution on Noisy Lines

If your callers are often on noisy lines, enable Caution on noisy lines. The agent becomes more conservative about stopping — it waits for clear, sustained speech before yielding, so it isn’t yanked around by chaotic audio.

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Settings Reference

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Reviewing Interruptions in Transcripts

Interrupted agent replies are visible in the conversation transcript:
  • “Interrupted” tag: Any agent reply that was cut off carries a clear tag in the transcript.
  • The unspoken portion: Reviewers can see the part of the agent’s reply that the caller never heard, so transcripts reflect the real conversation.
Smart Interruption governs how the agent reacts when interruptions are allowed. If a block has Barge-in disabled — for example, for compliance statements — the agent always finishes speaking in that block, regardless of this setting.